Returns & Exchanges

We want you to be completely satisfied with your purchase from Bella Leigh Jewelry.  If for any reason you are not and you want to return or exchange your item, follow the instructions below.

  • Request an RA # within 7 days of receipt of package, and this number must be written on the outside of the box being returned.
  • Full price merchandise only. Custom made, Special Orders, Discounted and Sale merchandise is Final Sale, and there will be no returns or exchanges. 

Request a Return Authorization #

  • Customer must request a return authorization (RA#) in writing through our e-mail address at Bellaleighjewelry@gmail.com
  • This is for purchases that meet our requirements as stated.

                **NO returns will be accepted without an RA#.

  • Be sure to provide the following on the e-mail request…
  • Name, Address, Order Number and Reason for Return
  • Returns and Exchanges are only accepted in their original condition, unworn, unaltered, tags attached, and in original packaging/pouches as was received.
  • Customer must return merchandise in their original packaging with pouch and box to prevent damages in transit. 
  • The original receipt should accompany the return if possible to expedite refunds.
  • Bella Leigh is not responsible for any shipments that are damaged or lost in transit.
  • All approved returns will be credited in the original form of payment to the purchaser, unless otherwise noted within 10 business days.
  • If customer wants An Exchange, the same requirement above has to be approved before the exchange is approved.
  • Gift recipients are entitled to a merchandise credit if their item meets the above requirements.
  • Return shipping and insurance is the responsibility of the customer.
  • Shipping and insurance fees are non-refundable.

            **Special Orders or Custom Orders are FINAL SALE 

           ** Return shipping charges is the responsibility of the customer.  

How long does it take to get a refund?

  • Please allow 5-7 business days for the refund to be processed, once your item has been received at our office.
  • The credit used for the initial purchase will be refunded for the merchandise amount minus shipping charges. Shipping charges incurred are non-refundable.

Cancellations

  • Once an order has been placed it may be cancelled.
  • As long as you contact Bella Leigh within the same day it has been ordered at Bellaleigh@gmail.com, we can pull the order and cancel it.
  • Please include your order number which is sent to you after your purchase has been made.
  • Should the item have been shipped before cancellation was received, the credit policy will apply.
  • We are unable to refund shipping charges for items canceled once they have been shipped.

            **Customers are responsible for any and all shipping charges on any bounced

Or undeliverable packages.