What is the return policy?

  • If you are not fully satisfied with your purchase, Bella Leigh will accept returns for all regular priced merchandise.
  • Bella Leigh will allow our customers to return items within 7 days from the date you receive your product.
    • Request an RA # within 7 days of receipt of package, and this number must be written on the outside of the box being returned.
  • We will issue a store credit or refund minus the shipping charges.
  • Special orders are non-refundable and non-exchangeable from the time the order is placed.
  • Special orders may be cancelled within 24 hrs of being placed.
  • Please note, any sale items, special orders, discounted merchandise or custom orders, are FINAL SALE. No Exceptions!

Request a Return Authorization #

  • Customer must request a return authorization (RA#) in writing through our e-mail address at Bellaleighjewelry@gmail.com
  • This is for purchases that meet our requirements as stated.

                **NO returns will be accepted without an RA#.

  • Be sure to provide the following on the e-mail request…
  • Name, Address, Order Number and Reason for Return
  • Returns and Exchanges are only accepted in their original condition, unworn, unaltered, tags attached, and in original packaging/pouches as was received.
  • Customer must return merchandise in their original packaging with pouch and box to prevent damages in transit.
  • If customer wants An Exchange, the same requirement above has to be approved before the exchange is approved.
  • Gift recipients are entitled to a merchandise credit if their item meets the above requirements.
  • Return shipping and insurance is the responsibility of the customer.
  • Shipping and insurance fees are non-refundable.

How long does it take to get a refund?

  • Please allow 5-7 business days for the refund to be processed, once your item has been received at our office.
  • The credit used for the initial purchase will be refunded for the merchandise amount minus shipping charges. Shipping charges incurred are non-refundable.

Can I replace a lost earring?

  • We will try our best to accommodate a special order request, for a half pair of earrings.
  • Many manufacturers will help us, if the item is still in their stock, otherwise you may purchase another pair.

Can I change or cancel my order?

  • Once the order has been placed, it cannot be changed online.
  • If you change your mind or want to get another style, you will have to contact us immediately to inquire about any changes you may want to make to your order.

Customer Service is available Monday – Friday between 9AM – 5PM PST. 

Note: our corporate office is not open to the public.